Darabanth Auction House

For the full use of our websites, and to buy the item added to the shopping cart, registering online is necessary. During the registration, we handle your given data confidentially. We respond with pleasure to any of your questions regarding the registration, via email or on the phone.

Steps of the registration:

• During the registration, you have to give your personal data. Please take care of completing the form correctly, as we will need these data when shipping your orders.
• During registration you can give a username with which you can log in. If you don't choose a username, you can log in only with your client number. You can choose the username only once, later it can be changed by the customer service.
• Please give your password, read and accept the conditions for the use of webshop and the auction, then give the security number shown in the picture.
• When giving your data, you can choose which catalogues and auctions are you interested in. This is not obligatory. You can unsubscribe from the letters sent by our company, by sending an email to info@darabanth.com .

Successful registration:

• After filling out the form correctly, and clicking on the „Registration” button, we will send an email to the address given by you which will contain a link and an „Activation” button.
• By either clicking on the link or on the „Activation” button you can finalize your registration to our websites.
• At the end of the registration process, your client number will be sent to the email address given at the registration.
• After logging in, you have to activate your mobile number to start shopping or bidding.

IMPORTANT:

Please, give an existing mobile number and email address! Your password will not be sent to you by email! Filling the entry fields marked by asterisk (*) is necessary.

After the successful registration you may log in. Your client number will be sent to the email address given by you.

First page (Data needed for logging in):

• Please give your client number / username and password.
• To log in, you have to click on the „Log in” button.

Second page (Further data needed for logging in):

• Please select how would you like to take over and pay for the items purchased.
• Setting up the payment and the shipping method. You can set here if you want to change/set up the payment and the shipping method only at the „Personal data, password change” menu. Once you set this, next time you sign in the second page of the logging in will not appear anymore. This way you can speed up your future log-ins.
• To log in, you have to click on the „Log in” button.

IMPORTANT:

Filling the entry fields marked by asterisk (*) is necessary.

Asking for a new client number can be as important as a forgotten password. Please give the email address used at the registration, type in the security number on the picture, then click on the „Send” button. If you forgot your client number, you can log in with your username. You can check your client number in your account after logging in.

IMPORTANT:

You will not get a new client number and you will not have to choose a new one, we will only inform you of your currently used client number. Filling the entry fields marked by asterisk (*) is necessary.

This page and its functions are available only after a successful login. If your necessary data prove to be incomplete or not proper, we cannot accept your orders. By clicking on the „Modify” button you can save you new or your changed data.

You can find here your personal data given at the registration.

Personal data:

• Changing the email address:

  Regarding the change of address only one notification email will be sent to you, where you have to confirm your new email address. If this was successful, you can see your new email address at your page.

• Setting the shipping and the payment method:

  You can set here if you want to change/set up the payment and the shipping method at the „Personal data, password change” menu only. Once you set this, next time you log in the second page of the logging in will not appear anymore. This way you can speed up your future log-ins.

• Other registration data:

  You can choose which type of newsletter you want to recieve from us.

• Changing your password:

  If you want to change your password, please give your old password first, then the new one. In case of password change we will send a notification email at the email address given at the registration.

• Mobile number:
  • Changing the mobile number:

    In case of a new or modified number you will have to activate the number.

  • Activating the mobile number:

    For a successful bid and purchase you will have to activate your mobile number.

    After clicking on the „Activate mobile number” button a code in SMS will be sent to your new mobile number and a field asking for this code will appear under the new phone number.

    If you have given the SMS code correctly, the new activated mobile number will be shown at your page.

    Lastly, we will inform you via email as well that your new mobile number has been successfully activated.

    If the SMS has not arrived or was deleted, you have the opportunity for repeating the activation. In this case a new SMS will be sent to your new mobile number.

    For your help, you can follow the activation process in the SMS history appearing at the bottom of the page.

  Unsubscribe from our newsletter:

  You can unsubscribe from our newsletter at any time by our website at the Personal Data option or by our unsubscription link at the bottom of the newsletter.

IMPORTANT:

Filling the entry fields marked by asterisk (*) is necessary.

You have to give your client number or username, email adress and the security code in the picture then press the "Send" button. If you filled out the form correctly, you will receive an email with the subject „Replace forgotten password”, which will contain a „Give your new password” button and a link.

After clicking on the button or on the link, the „forgotten password” page will load in, where you have to give your NEW password.

If you filled out every field at the new password page correctly, your new password will be set and we will send you a notification email at the end of the process.

IMPORTANT:

The email address has to be identical with the one we already recorded at the registration. We will not send the forgotten password to you under any circumstances, therefore you have to acquire and give a new password in each case! For your very safety, the new password will not be sent to you by email either. Filling the entry fields marked by asterisk (*) is necessary.

It's not possible to change the forgotten username or sending it in e-mail. If you are logged in to your account with your client number and password, you can check your username there.

If you don't know either of your login data (username, client number) then you can ask to send the client number via e-mail. After logging in you will see your username.

1. The Darabanth Co. organizes, arranges and leads auctions on the behalf of the sellers. Following the registration, everyone can take part at the auction, however the Co. reserves the right to exclude anyone out of the auction without any further justification.
2. Persons participating at, or shipping to the auctions of Darabanth Co. by making an offer or by transferring the nominated items accept the conditions of this contract and consider it to be obligatory.
3. Prior to the auctions, the Darabanth Co. ensures that the items can be viewed at its office (1061 Budapest, 16 Andrássy street), according the previously announced viewing period, and during the official opening hours.
4. Items are to be described by the seller or by the Co. according to their best knowledge, along with the item’s mistakes. Mistakes left undescribed are under the Company’s responsibility, except if the mistakes were visible without description in the auction’s online catalogue, or during the personal viewing.
5. The Co. takes responsibility for any damage done or for possible reclamations caused by innacurate descriptions. Damages resulting from obvious mistakes and mistypes shall be reimbursed by returning the item or the full price of it.
6. The Co. takes limitless responsibility for the originality of the items on the auction, except if the description refers to items of unreliable status (ex. without guarantee/garancia nélkül, marked/jelzéssel, possibly fake/hamis?).
7. In case of greater items or larger collections (more than 50 items), a +-3% difference from the previously given quantity is allowed.

1. According to the 6:64. §. of the Civic Code the user making a valid bid is bound to his bid until the closing of the auction, as the exclusion of the bid’s validity due to the nature of the auction service is not possible. The period of the bid validity covers the auction period. The delete of the offer is the Company’s responsibility if such a mistake of the item comes into light which was previously not marked in the description and could have not be seen either on the picture or at the personal viewing. In other cases the Darabanth Co. cannot be obliged to delete an offer.

   If the bid was made accidentally, the Co. deletes the offer in case if:

   • the delete is asked in writing (via email or fax) at least 24 hours before the closing of the auction. If the closing is at weekend, the deadline is Friday 5 p.m.
   • no more than 2 bids have arrived at the item following the accidental bid
   • only the accidental bid has arrived at the item.
2. After the closing of the auction the bid cannot be deleted, the buyer is obliged to take over and pay for the won item, except if certain previously unseen mistakes are revealed afterwards, which make the resumption possible.

1. The client is not obliged to take over the item won at the auction, or can ask for its resumption following the delivery in the following cases:

   • His bid has been registered at the wrong item because of a mistake made by the company’s employee and this can be proven in writing or can be held possible based on the previous buyings or on the collecting area.
   • The description of the item does not match reality, and the mistake can seriously affect the judgement and the value of the item.
   • The item has a mistake which has not been recorded, except if the item has previously been viewed by the client, either in person, or online (if the mistake can be identified online as well).
   • The item is fake.
   • In cases of drawings and paintings a professional opinion in writing is necessary if the buyer holds that the item is fake.
   • In case of philately, postcards and numismatics if the quality of the item has not been properly described.
   • In the case of a claim about the authenticity of a philatelic item with a hammer price over 50 000 HUF, the claim must be supported with a certificate of a forensic expert.
   • If the description of the item has been misleading.
   • In case of a possible resumption of the item delivered by post, the Darabanth Co. pays for the costs of the resumption afterwards.
2. If you take over the item personally at our office, the reclamation can be made on the spot only. If a valid reclamation arises regarding only some of the items purchased, the buyer is not free of the obligation of taking over the rest of the items.
3. If the item was ordered via postal or courier services, the reclamation is accepted within 3 days following the delivery.
   IMPORTANT: We can validate the reclamations towards the shipping company regarding possible mistakes or damages made during the shipment only if the damage of the package is immediately stated by the buyer towards the shipping person and/or stated in writing, or if the buyer refuses to accept the package in case of serious damage. If this does not happen, and the shipping company becomes free of compensation, the Darabanth Co. holds no further responsibilities either! If the package appears to be seriously harmed, and its content is possibly damaged as well, please insist on reporting it in an official record.
4. In case of items consisting of multiple pieces and in case of collections we cannot accept any reclamations following the delivery.
5. We can not take responsibility and will not pay damages for paintings' broken glass or damaged frame.
6. In case of unsettled claims costumers may use the European Online Dispute Resolution (ODR) Platform of the European Commission. It can be reached here: http://ec.europa.eu/consumers/odr/

1. The items get into the possession of the buyer only after paying a 25% comission after the hammer price. If the item is not personally received, the buyer is obliged to pay the insurance and the postage fees. You can find a detailed description regarding postage under the shipment menu.
2. The online auctions at the Darabanth Co. proceed automatically. Every bidder has equal chances for winning the item, but in case of two identical bids the earlier wins. The website presents the bids in real time. Every bid appears instantly.
3. There is no minimum bid or a reserve price, the Darabanth Co. sells the item to the highest bidder.

1. You can start bidding and shopping in the webshop only after logging in. When logging in please set the shipping and delivery method of the recently won or purchased items. If you would like to proceed in an alternative way than those offered to you, please send us an email to info@darabanth.com. You can bid on a current online auction until 7 p.m. on the last day of the auction. In case of a major auction, you can bid according to the deadline given on the website. The bidding proceeds according to increments.
2. The comission of the buyer is 25%.
3. IMPORTANT: The minimum bid field does not always show the currently highest bid. In the minimum bid field the second highest bid + the value of 1 increment appears!
4. You can bid at the auction in person, on our website or via email, this way it can occur that an item receives two identical highest bids. In such cases, the bid made earlier wins.
5. In case of a successful bidding you can see the bids made under the „My bids” menu, and we notify you in an automatic email if someone makes a higher bid than yours.
6. During the bidding, the minimal bid field shows the second highest bid with an increased increment: if there is only one bid for the item, then the price according to the following increment can be seen. This price does not necessarily mean the sufficient bid for winning the item. For example, if for an item starting from 1 000 HUF there is a 1 000 and a 4 400 HUF bid, then you can see 1 200 HUF in the minimum bid field, which is naturally not enough for winning the item, but serves the interest of the highest bidder, because if no one else makes a further bid, the bidder making the 4 400 HUF offer gets the item for 1 200 HUF. Similarly, if a third bidder makes a 1 200 HUF offer, the system will notify him that there is a higher bid, and the minimum bid field will now change to 1 400 HUF. This will go on until he makes a bid at least of 4 600 HUF.
7. On your personal page under the „My bids” menu you can see your bids made at the latest auctions and their status as well. If you visit the auction’s page, you can find under the „My bids” menu the items you bidded for at that very auction. At this page you can bid for an item the previously described way. The site refreshes if you or other client make a bid.
8. You can make bids for the items in two ways: With the button on the left you can bid for the next possible advance. The amount is refreshed automatically. Or you can enter an amount over the next bidding advance - as big as you want - and then send it with the hammer button next to it or with enter.
9. After the closing of the auction, the hammer prices can immediately be seen, and starting from then, the items left can be purchased at an upset price. The price of the item along with the added comission price, and the total cost of the buying can be viewed from 7:15 p.m. at your personal page under the items won menu, and you can download the results list in form of a chart as well. You can buy items left after the bidding immediately after the closing of the auction for an upset price + 25% comission price. You can put the items remained in the shopping cart by clicking on the „Buy” button next to the item, then you can finalize your purchase at the „Shipping cart” menu by sending the order. In case you don’t wish to buy the item any more, you can take it out of the shipping cart by clicking on the „Delete purchase” button. Here the payment and shipping methods given at the log-in apply as well. When purchasing left items, more customers can put the same item in their shopping cart. In this case, the customer sending the order the earliest time gets the item. The system will automatically send an email to you after a successful purchase.
10. Bidding at a major auction proceeds according to the previous description with the following modifications and amendments. The auctioneer in the room can diverge from the increments according to his own views. You can bid for an item on our website until the winner is announced on the spot of the auction, until the hammering, and you can place your bid on the spot of the auction (or on the phone, if you have previously registered). You can buy a leftover item before the closing of the auction, if it has been anounced at the auction on the spot and no one has placed a valid bid on the item. The items hammered get into the possession of the buyer after paying the hammer price plus the 25% comission price.
11. You can bid online until the last minute of the auction. We accept bids in writing or on the phone half an hour earlier in case of online auctions, and one hour earlier in case of major auctions, before the closing. We can take a guarantee for taking into consideration bids that arrive according to this range of time. The clock placed on our webpage shows the remaining time until the closing of the auction.
12. The increments shown on the webpage are valid for both online and major auctions. You can place a bid with a sum that covers the full increment. (For example, if the bid starts from 1 000 HUF, you bid with increments of 200 HUF until 5 000 HUF, this way, a bid of 1 500 HUF will not be accepted by the system, only of 1 400 HUF or 1 600 HUF.)
13. After the auction the winner gets a notification email of the results of the auction. (If it hasn’t arrived, you should check the Spam folder of your email account, and you can place the letters from the Company into your Inbox.) The results can be immediately seen on the webpage as well, following the process of the one-minute evaluation programme, and the client can see the results of his own bids at his personal page. In case of a major auction, this takes usually a bit longer time.
14. The Darabanth Co. cannot be held responsible for damages caused by unforeseen technical or natural events or for derangements caused by malfunctioning.
    The Co. is entitled to extend or restart the auction in case of a serious technical error. It must immediately notify the bidders by email or announcement. This right is not an obligation. The decision is the right of the Company.
15. The bidding proceeds according to increments:

    up to 1 000 HUF	100 HUF
    up to 5 000 HUF	200 HUF
    up to 10 000 HUF	500 HUF
    up to 20 000 HUF	1 000 HUF
    up to 50 000 HUF	2 000 HUF
    up to 100 000 HUF	5 000 HUF
    up to 200 000 HUF	10 000 HUF
    up to 500 000 HUF	20 000 HUF
    up to 1 000 000 HUF	50 000 HUF
    over 1 000 000 HUF	100 000 HUF